FAQs

We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal. All payments are processed securely.

Our standard delivery is 3-5 business days within the UK. Express delivery is 1-3 business days. International shipping typically takes 7-14 business days, depending on your location.

You can track your order using our Track Your Order page. Simply enter your order number and email address to view the status of your shipment.

You can return most items within 14 days of receiving your order. Items must be unused and in their original packaging. Certain items, such as personalised products, sale items, or clearance stock, cannot be returned. For full details, please see our Returns & Refund Policy.

Yes, we offer international shipping. Delivery times vary depending on your country, typically between 7-14 business days. International shipping fees apply. Customs or import duties may be charged by your country.

If you need to change or cancel your order, please contact us immediately at ubinteriors.co.uk@gmail.com. We will do our best to accommodate your request if the order has not yet been processed.

Yes, all our products come with a standard manufacturer warranty against defects. The warranty period may vary depending on the item. Please check the product description or contact us for details.

Care instructions vary by product. Most items include a label or instruction manual. For general guidance, avoid harsh chemicals and clean items with a soft cloth. If you are unsure, contact us for specific care advice.

Yes! Gift wrapping is available for select products. You can choose the gift wrap option during checkout for a small additional fee.

If you have any questions, concerns, or feedback, our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM. Contact us via email at ubinteriors.co.uk@gmail.com or call 07852 463184.